Meet Our Staff

Information Technology Services (ITS)

Joseph Pupo
Chief Information Officer

User Services

This division of ITS is responsible for help desk, technical support, technology hardware and software, Audio Visual, and Classroom technology.  The help desk is the main hub for any service requests related to technology at Gwynedd Mercy University.

Patrick Trainer, Director of User Services
Jeffrey Chropka, Assistant Director of User Services
Menghis Zeratzion, Technology Support Specialist
Timothy Dippolito, Technology Support Specialist
James McCaulley, Technology Support Specialist
Jeremy Weir, Media Support Analyst

Alexandria Baker, Help Desk Analyst
TBA, Help Desk Analyst


Enterprise Systems and Security

This division of ITS is responsible for network, server, telecom, data security and access to the Gwynedd University systems.

Jason Palmer, Director of Enterprise Systems and Security
Joseph Zegestowsky, Network Administrator
Michael Siravo, Systems Administrator


Administrative Systems

This division of ITS is responsible for the administrative systems (PowerCampus, PowerFAIDS, Great Plains, Digital Asset Management).

James Domanico, Director of Administrative Systems
Kimberly Liberty, Business Process Analyst/Report Writer
Emily Fargione, Assistant Director of Administrative Systems
Matthew Felke, Web Developer
Anupama Yalamanchi, Programmer Analyst


Academic Technology (Teaching Innovation and Learning)

This division of ITS is responsible for academic and instructional technology (Blackboard, Instructional Design and Classroom technologies)

Michelle Simms, Director of Instructional Technology