Workforce Development and Innovation
Build new skills, earn industry-recognized credentials, and remain competitive in the workforce.
Gwynedd Mercy University's new programs below complement our academic, credit-bearing programs. They're designed for working professionals — or those looking to re-enter the workforce — who want to earn credentials to boost your resume and advance your career, or help you change careers.
We also partner with employers, nonprofits, healthcare organizations, municipalities, and community agencies to deliver customized workforce training programs designed to improve performance, productivity, communication, leadership, and technology skills.
For you: Browse our Allied Health Credential Programs
For you: Browse our Google Career Certificates
For your team: Browse 50+ customizable workforce training programs
For You
Allied Health Credentials Programs
These online, self-paced, asynchronous programs feature 1:1 support and prepare you for healthcare roles with industry-recognized certifications.

- $47,300 Median Salary*
- 8% Predicted 10-Year Job Growth*
*Bureau of Labor Statistics
Develop the clinical and academic knowledge that aligns with industry-recognized certification exams like the National Entry-Level Dental Assistant (NELDA) component exams through the Dental Assisting National Board (DANB). Your coursework will help prepare you to sit for the American Medical Technologist (AMT) Registered Dental Assistant (RDA) certification, allowing you to build a strong resume.
What You Will Learn
- Get your bearings. Learn what dental assisting entails, including essential skills and strategies, certifications, and roles within the dental healthcare team.
- Learn all about the teeth and tissues, disease transmission, hygiene, and the procedures used to provide dental care.
- Identify dental instruments and their uses, and learn how to clean and care for these tools.
- Discover the value of soft skills in the workplace and learn to develop them in real-world settings.
About the Program
Electrocardiogram (EKG) technicians conduct diagnostic tests that help doctors identify cardiovascular issues in patients, an important part of a healthcare team. The program includes an EKG Technician Certification course to help you gain valuable knowledge to help you on your path.
What You Will Learn
- Understand basic roles and responsibilities, terminology, anatomy, and vital care.
- Learn to use and maintain EKG equipment, prepare patients, and interpret results.
- Know what to expect in regards to (and how to prepare for) the final exam.
About the Program
In this program, you’ll learn the soft and technical skills needed to build a career in the healthcare and IT industries. From computer fundamentals to healthcare basics, you’ll be prepared to sit for recognized certification and stand out to potential employers.
What You Will Learn
- Understand office software, identify basic hardware, and interpret system requirements.
- Learn the industry lingo, become familiar with medical office procedures and ethics, and learn to maintain electronic health records and databases.
- Identify and install system components and peripheral devices; understand and maintain storage; connect, create, and secure wireless networks; and understand and configure security measures.
- Know what to expect regarding (and how to prepare for) the final exam.
About the Program
Hemodialysis technicians provide life-saving medical intervention to patients with chronic kidney disease or renal failure; they operate the blood-filtering dialysis machine and monitor patients during treatment. In the program, you'll learn the skills needed to become a hemodialysis technician and be ready to take the Certified Hemodialysis Technician (CHT) and Certified Clinical Hemodialysis Technician (CCHT) exams.
What You Will Learn
- Get an overview of medical terminology, renal anatomy, blood draw procedures, and more.
- Cover what you need to know about the vital organ your job is concerned with.
- Develop a thorough knowledge of the dialysis machine, its functions, and the proper procedures for use.
- Prepare for the midterm and final course exams, which will prep you for the Certified Hemodialysis Technician (CHT) and Certified Clinical Hemodialysis Technician (CCHT) exams.
About the Program
As a medical administrative assistant, you’ll be in charge of providing stellar customer service to patients and keeping a medical office running smoothly. Our program was built with two goals in mind: to adapt to your learning style and to prepare you to sit for the CMAA and CEHRS certification exams.
What You Will Learn
- Get acquainted with the computer programs you’ll use to create documents, organize information, and communicate digitally.
- Learn basic anatomy, medical terminology, and medical law and ethics.
- Acquire the skills to effectively manage daily office duties, process payments, and maintain medical health records.
- Know what’s required to take and pass the final course exam, which will prepare you for CMAA and CEHRS certification.

- $44,200 Median Salary*
- 15% Predicted 10-Year Job Growth*
About the Program
Learn to support doctors, nurses, and other health professionals in medical settings, performing both clinical and administrative tasks. This program covers anatomy and physiology to phlebotomy and EKG. You’ll also receive a hands-on venipuncture kit as part of your training to help you better understand venipuncture processes and procedures.
What You Will Learn
- Get familiar with essential anatomy, foundational healthcare science, and medical terminology.
- Learn how to obtain vital signs and perform a variety of skills to assist with patient care.
- See how to perform phlebotomy and EKG reading, label and process specimens, and assist physicians with procedures.
- Understand medical-record management, insurance reimbursements, and how to successfully operate patient waiting rooms.
About the Program
If you’re analytical, autonomous, and good at solving complex problems, then you might love a medical billing career. This program will take your skills and knowledge to new heights so you’re ready to sit for the CBCS certification exam with confidence.
What You Will Learn
- Understand how the healthcare reimbursement ecosystem works, from payers and payment systems to the actual billing software used.
- Get to know the impact and changes brought about by the Affordable Care Act, and gain experience with the current billing forms.
- Learn to identify and combine word parts to create and understand medical terms, and master the language of healthcare.
- Become familiar with the related procedure of medical coding, the process of assigning standardized medical codes to patient records.
About the Program
If you’re interested in anatomy, physiology, medical terminology, and clerical work, then you’d love a medical billing and coding career. Develop the skills you’ll need and prepare for CPC certification with this program. You’ll also be able to fast-track your path to full CPC status through completion of the American Academy of Professional Coders Practicode course, the cost of which is included in your program.
What You Will Learn
- Gain a thorough understanding of health information management (HIM), how medical coding fits into healthcare, and various reimbursement methods.
- Learn the medical terminology, anatomy, and physiology needed to correctly assign billing codes to patient procedures and diagnoses.
- Learn the current medical code sets and get hands-on experience with 3M encoding software as you practice with actual medical records.
About the Program
Interested in managing the daily (sometimes unpredictable) operations of a medical practice or clinic? This program is a quick way to reset your career and retool yourself with valuable new skills. Bonus: You’ll get the info you need to pass the CMAA, CEHRS, and CBCS exams.
What You Will Learn
- Become more proficient with the apps and business tools of Microsoft Office, the productivity platform that most medical offices run on.
- Learn standard medical office procedures, finances, healthcare documentation, medical terminology, and effective communication skills.
- Understand the Health Insurance Portability and Accountability Act (HIPAA): compliance and protecting patients’ health information and privacy.
- Get to know reimbursement methods, the landscape of payers and payment systems, the basics of billing, and industry-standard software tools.

- $42,200 Median Salary*
- 13% Predicted 10-Year Job Growth*
*Bureau of Labor Statistics
About the Program
Mental health technicians help people struggling with a wide variety of illnesses, and considering the sensitive nature of their work, they must be well-versed in developmental psychology. In this program, you'll learn how to recognize behavioral patterns in others and help them manage their impairments.
What You Will Learn
- We’ll provide an overview of the basics so you can communicate effectively in your role.
- You’ll learn how to recognize behavioral patterns so you can help others manage their impairments.
- Topics here include assessing a patient, properly diagnosing their issues, and generally following a five (5) step sequential process to assist them towards better mental health.
- You’ll learn professional communication techniques for a healthcare office, including the use of medical terminology and patient-accessible language.

- $46,180 Average Annual Salary*
- 14% Expected 10-Year Job Growth*
*Bureau of Labor Statistics
About the Program
Ready to help others live healthier, happier lives? Learn to help clients make smarter health-related decisions and push them to their full potential — and be prepared to take valuable certification exams on your path to your new career.
What You Will Learn
- We’ll provide guidelines for healthy eating and cover the different classes of nutrients: carbohydrates, lipids, proteins, vitamins, minerals, and H2O.
- You’ll learn how to help others reach their weight loss and fitness goals. Resistance training, cardiorespiratory training, flexibility training … it’s all here.
- As a nutrition and personal trainer, you'll find yourself working with people of all shapes, sizes, and ages. We’ll teach you how to tailor your approach to help each and every client reach their personal goals.
About the Program
Patient care technicians provide basic care to people needing daily assistance, including bathing, feeding, and catheter care; managing supplies; and performing EKG and phlebotomy procedures. In the program, you’ll complete patient care technician requirements needed to care for patients in hospitals, nursing homes, and hospice environments.
What You Will Learn
- Get an overview of basic bodily structures, functions, and developments.
- Learn how to provide proper care and oversight with regards to nutrition, sleep, wounds, vitals, and more.
- Understand patients’ rights, patient care ethics, professionalism and communication, and workplace safety.
- Prepare for the final course exam, which positions you to pass the NHA’s Certified Patient Care Technician/Assistant (CPCT/A), Certified Phlebotomy Technician (CPT), and Certified EKG Technician (CET) exams.
About the Program
Pharmacy technicians work under the guidance of a pharmacist to fill prescriptions, manage patient records, and submit insurance claims, among other things. Our status as a PTCB-Recognized Education/Training Program ensures your full preparation for the PTCB Certified Pharmacy Technician (CPhT) exam. And, ours is one of the only pharmacy technician certification programs accredited by ASHP/ACPE, which means it meets the high standards set by the American Society of Health-System Pharmacists.
What You Will Learn
- Learn the pharmaceutical fundamentals: various drugs and their uses, physical effects, and modes of action.
- Master the math that goes into accurately formulating and safely dispensing drugs based on factors like a patient’s age and weight.
- Get to know the terminology and methods for compounding a variety of substances and the protocol for filling prescriptions.
- Understand the business side of pharmacies as well as the laws, regulations, and standards affecting pharmacy work.
Note: Clinical hours are required with your pharmacy technician program to get hands-on practice, gain valuable knowledge, and apply your training through exposure in the healthcare field.
About the Program
Phlebotomy technicians collect blood from patients and prepare samples for testing. This program covers topics like infection control, anatomy and physiology, and testing and lab procedures. You’ll also learn about venipuncture — your course includes a venipuncture kit to help you practice your skills. Our program provides the knowledge and certification prep materials you need to sit for the NHA's CPT certification exam.**
What You Will Learn
- Learn to recognize and understand basic anatomy with an emphasis on the cardiovascular system as well as pathophysiology and hematology testing.
- Master venipuncture, the drawing of blood from a vein and the standard safety measures to protect from pathogen exposure.
- Add the finger-prick method to your repertoire, the easier and less painful procedure that produces a drop of blood with the prick of a lancet.
- Know and apply laboratory quality and safety regulations through the entire process of collecting, handling, and reporting the results of bloodwork and non-blood specimens (such as urine, stool, and cultures).
About the Program
A fun, interactive job, physical therapy aides support physical therapists and their patients. They help patients check in, set up equipment, often record patient progress, help keep the facilities clean and organized, and assist physical therapists with certain procedures when needed. Complete this program to learn how to provide excellent patient service and keep a physical therapy office running smoothly.
What You Will Learn
- Become proficient with the computer programs you’ll use to create digital documents and organize information.
- Learn basic anatomy, medical terminology, medical law and ethics, and healthcare documentation.
- Understand effective patient interaction and preparation, and gain a broad basic knowledge of therapeutic techniques and principles.
- Know what to expect regarding (and how to prepare for) the final exam.
About the Program
Most sterile processing techs work behind the scenes cleaning, decontaminating, sterilizing, and preparing various tools and medical equipment used for both invasive and non-invasive procedures — a great career if you want to work in healthcare but prefer a behind-the-scenes role.
What You Will Learn
- Build essential technology skills that are valuable to any career, from navigating different applications to a basic understanding of network devices.
- Learn more about the role of a central service technician, including aseptic technique and infection prevention, how HIPAA applies to your work, and common safety standards.
- Learn more about medical terminology, including definitions of commonly used terms, the common building clocks of medical terms, and how it applies to sterile processing.
- Learn about major body systems and organs, common anatomical terms, and the risk factors that can lead to high mortality and high morbidity.
About the Program
Grow your tech career and prepare for the future with a CompTIA Certification. Our CompTIA Certification Pro program is online by design so you can study at your own pace, wherever and whenever works for you.
What You’ll Learn
This program will teach you to identify and install system components and peripheral devices; understand and maintain storage; connect, create, and secure wireless networks; and understand and configure security measures.
- You’ll use multiple learning formats to learn how to install, manage, and secure computer hardware and master home and corporate OS environments.
- You’ll gain the knowledge and skills you need to install, configure, and maintain a network for a small business.
- You’ll learn how to secure a corporate network using a layered security model.
- 100% online
Learn from anywhere, on your own schedule
- Self-paced
Flexible lessons that fit your busy life
- Career-focused
Build job-ready skills employers need
- Industry-recognized
Earn a Google Career Certificate
Google Project Management
COMING SOON! Develop the skills to plan, manage, and lead successful projects.
Google Data Analytics
COMING SOON! Collect, organize, and analyze data to help drive better business decisions.
Google UX Design
COMING SOON! Design user-centered digital experiences and build your UX portfolio.
Google Cybersecurity
COMING SOON! Protect organizations, people, and data from digital threats.
Google Digital Marketing & E-Commerce
COMING SOON! Promote brands, reach customers, and drive online sales.
Google IT Support
COMING SOON! Get hands-on skills to troubleshoot and support computer systems.
Google Data Analytics
COMING SOON! Collect, organize, and analyze data to help drive better business decisions.
Google Project Management
COMING SOON! Develop the skills to plan, manage, and lead successful projects.
Google UX Design
COMING SOON! Design user-centered digital experiences and build your UX portfolio.
- On-site at your location, or on-campus at GMercyU options
- Live virtual training or hybrid delivery models
- Customized curriculum options for your organization
Leadership and Professional Skills
- Leadership for New Managers
- Team Building
- Communication Excellence
- Conflict Resolution
- Time Resolution
- Coaching and Mentoring
- Supervisory Skills
- Workplace Ethics
- Emotional Intelligence
- Managing Across Cultures
Technology and Digital Skills
- Artificial Intelligence (AI)
- Microsoft 365
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Google Workspace
- Data Analytics Fundamentals
- Cybersecurity Awareness
- Social Media for Business
Business and Administrative Skills
- Project Management
- QuickBooks
- Business Mathematics
- Administrative Office Skills
- Database Fundamentals
- Business Writing
- Learn and Continuous Improvement
Language and Workplace Communication
- English as a Second Language (ESL)
- Workplace English
- Spanish for the Workplace
- Spanish for Supervisors and Managers
- American Sign Language (ASL)
New High-Demand Training Topics
- Generative AI for the Workplace
- Leadership for New Managers
- Cybersecurity for Non-Technical Employees
- Remote and Hybrid Workplace Success
- Customer Experience Excellence
- Professional Presentation Skills
Can't find what you're looking for?
Contact us to discuss upcoming opportunities.
Your Next Steps
Dr. Shawn Zakar
Executive Director, Workforce Development & Innovation
Call: 215-646-7300, ext. 51539
Email: zakar.s@gmercyu.edu
Schedule a meeting here












