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IT Announcements, News + Alerts

IT Systems maintenance Announcement - Voicemail Systems

Telephone systems vendor will perform maintenance on voicemail systems on Friday, February 7, 2014. Customers in all campuses will not be able to make or receive voicemails during the maintenance period.

Date:        Friday, February 7, 2014
Start time:  4:30 PM ET
End time:    5:00 PM ET
Services affected: Voicemail Systems
What to expect: System may become unavailable during maintenance period. Customers in all campuses may not be able to make or receive voicemails during the maintenance period.

ITS Professional Development Days

Please be advised that ITS Professional Development Day is scheduled for Friday, January 31, 2014. ITS entire staff will attend training sessions at Waldron Boardroom. The IT Service Desk will be open to provide basic assistance and respond to emergencies. All other support requests will be completed the next workday.
If you have a matter that requires attention please contact the IT Service Desk at extension 21444 or e-mail

Status Update On Email Migration Project - Monday, January 13, 2014

Email migration: Completed
Calendar migration: Completed
Contacts migration: Completed
Google Tasks: Completed
Google Docs: Completed
Google sites: Completed
Main site address: Completed. Users visiting the school's main website should point their browswers to The old address is no longer in service.

IT Systems Announcement - Email Migration starts Today, Friday December 20, 2013 at 5:00 PM

Final cut over to will start today Friday, December 20, 2013 at 5:00 pm. Username and passwords will not change after migration. Users will use same school network username and password to log into their accounts. When users login into their account after 5:00 pm today, they may not see all their contacts, calendar, labels, Google sites and Google docs at once as this content may take up to 5 days to migrate.

IT Systems Announcement: Phone Calls Dropped

IT department technicians detected a technical issue with phone system. Phone calls are being dropped at Gwynned Valley campus and East Norriton campus. This issue appears to be at the carrier level and the IT department has engaged tech support at the carrier to resolve the issue.

Date: Thursday, December 19, 2013
Start time: 9:00AM ET
Services affected: Phone systems  
Locations affected: Gwynedd Valley campus, East Norriton campus.
What to expect:  Incoming and outgoing phone calls may be dropped midstream.

IT Systems Announcement – Windows 7 Upgrade

IT department announces Windows 7 upgrade project.  All computers currently running Windows XP will be upgraded to Windows 7 in the coming weeks. The IT department will contact Windows XP users individually to make arrangements starting Monday, December 9, 2013.

If you have any questions please contact the IT Service desk at 215.646.7300 ext. 21444 or email

IT Systems Maintenance Announcement - Telephone Service

A phone system issue affecting incoming calls from outside Gwynedd Mercy University main campus was detected by our technicians. We are in contact with the phone system vendor to address this issue. Expect outside phone calls to be dropped as we continue maintenance on this system. Please check back regularly for systems updates.

Please call 215.646.7300 ext. 21444 or email if you have further questions.

IT Systems Maintenance Announcement

IT Services Department will be performing routine maintenance on GMercyU systems on Friday, November 22, 2013.   Access to services may be sporadic during this 5 hour window.  

Date:               Friday,  November 22, 2013
Start time:       4:00PM ET
End time:        9:00PM ET
Services Affected:   web services, applications, databases, remote access.

What to expect:  access to services may become unavailable for brief periods during the maintenance window.