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Support Services

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Frequently Asked Questions

How to Get Help

Official form of communication:

  1. E-mail:
  2. Call:  215-646-7300 extension 21444 or call direct 267-448-1444
  3. Visit: The IT Service Desk at St. Bernard Hall Lower Level

The IT Service Desk is IT's official form of communication with the Gwynedd Mercy University community. To provide timely and efficient service, all contact with IT support staff must originate from the Service Desk. Three ways to communicate with IT:

IT Service Desk Summer Business Hours:

Walk-in support St. Bernard Hall Room 10
Monday to Friday: 8:00am to 4:00pm
Closed on weekends and holidays

Extended Telephone and E-mail Support Hours
24 hours a day / 7 days a week

Computer Lab Summer Business Hours:

Monday to Friday: 8:00am to 4:00pm