Frequently Asked Billing Questions at Gwynedd Mercy University
Bursar's Office Hours
Mon-Thurs, 8:30 a.m. - 4:30 p.m.
Fri- 8:30 a.m. - 3 p.m.
ext. 278, 593, or 591
Patti Hause- Student Account Specialist
Betsy Stanziano-Assistant Bursar
Dawn Taratuski- Bursar
I have a question about my scholarship, grant, or loan. Can the Bursar’s office answer my financial aid question?
A: No... Please contact the Financial Aid Department at extension 216 or email at Financialaid@gmercyu.edu.
Why am I charged for health insurance?
A: All full-time undergraduate students are required to carry health insurance. Students will see $1,380.00 on the billing statement under “charges.” If an online waiver is completed, there will be a credit listed under “credits”. The student MUST waive the fee if they have other health insurance coverage. Otherwise, enrollment will occur and the charge remains.
When do I waive the Health Insurance?
A: All new Full time students can waive the Health Insurance starting August 1, 2014. The deadline to waive the insurance is September 11th for Fall 2014.
How do I waive the Health Insurance?
A:. You need to visit the web site www.firststudent.com and complete the waiver online. You will need to know your date of birth and student id number. This number can be found on your billing invoice. Do not use the dash when entering id number. The cost is $1380.00
Is a payment plan available?
A: We will have a new payment plan and information is forthcoming... July 2014
Do I have to pay the full tuition when I have financial aid?
A: The financial aid on your first bill is anticipated and subject to change.
When you pay less than the balance due, a BILLING STOP will be placed on your account. Financial aid is not considered payment until the funds actually are received by the University and posted to your account. Billing stops will not be removed for any reason until the balance is paid in full. No exceptions! ONLY THE FINANCIAL AID OFFICE CAN ASSIST WITH THE TIMING OR DISBURSEMENT OF FINANCIAL AID. Financial Aid questions should be directed to that department 215-646-7300 ext. 216
There is no Financial Aid showing on my bill... What do I do?
A: Please contact Financial Aid at the numbers listed above..
Can I pay with a credit card?
A: We accept Visa and Mastercard. You can pay on-line through Self-Service, over the phone, or in person.
Can I use my financial aid to buy books at the campus store?
A: Campus store vouchers will be available to students at the Campbell Solution Center located in the center of Campbell Hall beginning on August 10, 2014. Students need to know the cost of their books, as the Book Store will not issue any cash refunds. Eligible students would have excess financial aid (please read next question).
When will I receive a refund for my excess financial aid?
A: Refunds will be issued after the drop/add period. The date is established by the Bursar’s Office and refunds for Fall 2014 will begin after October 2, 2014. You may enroll through your self service account for electronic refunds. You will receive your refund right into your bank account. Please be aware that Electronic refunds will be given priority and only take about 3 business days to be deposited in the account of your choice. Paper checks can take up to 10 business days.
Contact the Bursar’s Office with Billing Questions
phone: 215-646-7300 ext. 278, 593 or 591