Student Billing Office

Although we work very closely together, the Student Financial Aid Office and the Student Billing Office are two separate departments.

The Student Billing Office can answer questions concerning payments, payment plans, tuition and fees charges, refunds, and eRefund (direct deposit).

The Student Financial Aid Office handles all inquiries about scholarships, grants, loans and FAFSA. You can call them at 215-646-7300 ext. 21216 or email them at financialaid@gmercyu.edu.

Yes. You can sign up for the payment plan through your Self-Service Account. Our Payment Plan allows you to split the total costs for Fall and Spring into 5, 4 or 3 equal parts and for Summer into 4, 3 or 2 equals parts. The amount of installment payments you have on your plan is determined by the date that you enroll in the plan. 

This is the only payment plan option that is accepted by the University. Students can give an authorized user (parent or guardian, or someone else who will be responsible for paying your college expenses) permission to view your account and sign up for a payment plan.

If you have not paid your balance (either out of pocket or with a loan) or enrolled on the payment plan and/or aren't current on your payment installments, a billing hold will be placed on your account. This happens after the drop/add period for the Fall and Spring semester or after the due date for Summer semester.

A billing hold prevents you from registering for future semesters and receiving your diploma. A billing hold will not be permanently removed until your balance is paid in full.

If you expected your balance to be covered with your financial aid and you are still showing a balance on your account, please reach out to the Student Financial Aid Office to let them know and to find out if there are any missing documents that you need to be complete to have all your aid show. You can contact them at 215-646-7300 ext. 21216 or at financialaid@gmercyu.edu.

We accept Visa, MasterCard, Discover and American Express. Please know there is a 3% processing fee charged by our vendor when you make a payment with a credit or debit card.

You can also pay online with an electronic check through Self-Service, and there are no additional fees with this form of payment.

If you would like to pay with a credit, debit card or electronic check, you can do so by logging into your Self-Service account with your username and password.

Please know, the University does not take any card payments over the phone or in person.

If you have excess aid or a credit on your account from having more financial aid then your tuition charges, you can use those funds to purchase your books online at our eCampus Bookstore.

To do this, you need to complete a Book Voucher, which lets the Student Billing Office know the amount of your credit you would like to use from your excess financial aid to purchase your books.

Available Dates by Semester When You Can Request a Book Voucher:

• Fall semester- 8/01 through 9/10
• Spring semester- 12/01 through 1/20
• Summer semester- 4/01 until your financial aid is disbursed (varies per student)

Once you submit the Book Voucher form electronically, the requested funds will be added to your account on eCampus within 24-48 hours. The funds will be available to use for one week. If you do not get a chance to use them and they expire, please contact the Student Billing Office at studentbilling@gmercyu.edu  to let us know.

Please click here for detailed instructions on completing your Book Voucher, the link to the Book Voucher document (which is submitted electronically) and how to purchase your books on the eCampus site.

If you have any questions, please email the Campbell Solution Center at csc@gmercyu.edu.

For your billing hold to be removed prior to the private loan funds being disbursed to your account, the Student Billing Office must receive confirmation from the Student Financial Aid Office that they have certified the loan, the scheduled disbursement date for the loan, and that the amount of the loan will cover the balance due. 

When financial aid is first added to your account, it is listed as anticipated aid. When the aid is listed an anticipated, it means that the University is aware that you are getting this aid, but we have not actually received the funding from the loan or grant provider. Once the University receives your aid funds, your aid changes from anticipated to disbursed. It is not until your aid is disbursed that refunds can be processed.

Once your disbursement is completed, the University has 14 days to process your refund. If all your financial aid paperwork is completed and all your aid has been disbursed, aid for the Fall semester usually disburses at the end of September, aid for the Spring semester usually disburses at the beginning of February, and aid for Summer varies by major — please know, these are only estimates of disbursement times, as these dates can vary by student.

Students will receive a paper refund check in the mail unless they chose to sign up for eRefund (direct deposit). eRefund is the fastest way to receive your funds. On the day a refund is finalized, your funds will show in your bank account within 3-5 business days. If you are receiving a paper refund check, it can sometimes take up to 5-10 days to receive your check. Please note, if you are receiving a refund from a Parent Plus loan, and on the application the parent has asked for the funds to be refunded to them, we are only able to process this refund as a paper check, unless our office is otherwise notified via email that the parent would like it processed as an eRefund instead.

If you are interested in signing up for eRefund, please click the link, eRefund Direct Deposit (PDF) for instructions.

If you do not wish to receive your refund via direct deposit, please make sure the address we have in our system is up to date. If you need to update your address, please complete and submit a Change of Address Form.

Nursing and Perkins Loan Information

Nursing loans are handled by our Student Financial Aid Office, and Perkins loans are handled by the Student Billing Office.

If you have any questions about your Nursing loan(s), please contact the Student Financial Aid Office at 215-646-7300 ex.21216 or financialaid@gmercyu.edu.

If you have questions about your Perkins loan(s), please email the Student Billing Office at studentbilling@gmercyu.edu.