IT Announcements, News + Alerts
In observance of the Easter Holiday, IT Service Desk will be closed starting Thursday, April 17th through Monday, April 21th. We will resume regular operations on Tuesday, April 22th.
Extended phone and email support is available 24/7 everyday of the year including holidays. You can always call us at 215.646.7300 ext. 21444 or email us at email@example.com
On April 7th, 2014 a security issue, commonly referred to as “Heartbleed”, was discovered in a software library used by many major Internet companies. Heartbleed affects the encryption technology designed to protect online accounts for email, instant messaging and e-commerce.
IT Systems Maintenance Announcement
IT Services Department will be performing routine maintenance onGMercyU systems on Friday, April 11, 2014. Access to services will be sporadic during this 5 hour window.
Date: Friday, April 11, 2014
Start time: 4:00PM ET
End time: 9:00PM ET
As the spring term winds down and with summer (finally!) right around the corner , the IT Department asks that you take a moment to consider which basic classroom technologies (i.e., software or browser updates, etc.) you may need for Fall 2014.
IT Services Department will perform routine maintenance on telephone systems on Friday, March 28, 2014. Access to phone and data services at Gwynedd Valley campus will be unavailable during this 1 hour window.
The technical issue affecting access to SelfService is now resolved. Users may access SelfService from LunchPad icon in my.gmercyu.edu.
Please contact the IT Service Desk if you have further questions or comments. Phone 215.646.7300 ext. 21444 or email firstname.lastname@example.org
A technical issue affecting access to SelfService has ben detected by IT technicians. User may experience an error message when the try to log into SelfService.
A network system issue affecting access to SelfService was detected by our technicians. They are currently addressing this issue. Expect access to SelfService to be unavailable as we continue maintenance on this system. Please check back regularly for system updates.
If you have any questions please contact the IT service Desk at 215.646.7300 ext. 21444 or email email@example.com
Attention Drupal content editors: There is a new interface for the web site editor (WYSIWYG). It provides the same functionality as the previous one and it has an easier to read interface. There may be some formating changes as you create new pages. We are now creating a new manual to facilitate the transition. Please keep in the lookout for more updates.
Please contact the IT Service Desk if you have further questions.
IT Services Department technicians learned of a technical issue affecting access to Blackboard Learning Management System. When users try to access Blackboard they can not get pass the login screen. Our technicians have contacted Blackboard Support and have placed this issue on highest priority.