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FAQs

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FAQs for the following:

Griffin Link · Students · Faculty · Staff

 

How to Get Help

Official form of communication:

  1. E-mail: it@gmercyu.edu
  2. Call:  215-646-7300 extension 21444 or call direct 267-448-1444
  3. Visit: The IT Service Desk at St. Bernard Hall Lower Level
  4. Contact our Live Chat.

The IT Service Desk is IT's official form of communication with the Gwynedd Mercy University community. To provide timely and efficient service, all contact with IT support staff must originate from the Service Desk.

 

Need to reset your password?

1. Visit my.gmercyu.edu.
2. Click on the Forgot Password link below the User Name and Password field.
3. Enter your User Name in the field provided and click OK.
4. Answer your security questions to retrieve your password.

 

Griffin Link

Browse our Most Frequently Asked Questions WebHelp Desk FAQs (login, click FAQ tab)

How to connect to the Griffin Link (pdf)

 

Students

Browse our Most Frequently Asked Questions WebHelp Desk FAQs (login, click FAQ tab)

 

Blackboard

Creating a Blog Entry (pdf)

Creating a Journal Entry (pdf)

Participating in a Wiki (pdf)

Posting to the Discussion Board (pdf)

Sending Emails (pdf)

Submitting an Assignment (pdf)

Submitting a Safe Assignment (pdf)

 

Faculty

Browse our Most Frequently Asked Questions WebHelp Desk FAQs (login, click FAQ tab)

Faculty Self Service Tutorial (ppt)

How to Set Up Attendance in Self Service (pdf)

How to Enter Grades in Self Service (pdf)

Blackboard

Creating Blogs (pdf)

Creating a Forum in the Discussion Board (pdf)

Creating an Assignment (pdf)

Creating Folders (pdf)

Creating a Forum in the Discussion Board (pdf)

Grade Center Advanced (pdf)

Grade Center Basics (pdf)

Grading an Assignment (pdf)

Creating Journals (pdf)

Adding a Link to a Web Site (pdf)

Managing the Course Menu (pdf)

Navigating in Blackboard (pdf)

Posting an Announcement (pdf)

Posting to the Discussion Board (pdf)

Sending Email (pdf)

Uploading Your Syllabus, PPTs and Other Files (pdf)

Creating Wikis (pdf)

Adobe Connect

Using Adobe Connect (pdf)

Adobe Connect Meeting Checklist (pdf)

Smartboard

Using the Smartboard - Version10 (pdf)

 

Staff

Browse our Most Frequently Asked Questions WebHelp Desk FAQs (login, click FAQ tab)